The aesthetic cosmetic industry is growing rapidly with medi-spas, plastic surgeons & cosmetic dermatology offices increasing daily. Customers have a plethora of choices but the quality ranges in safety and quality and as a consequence, the marketplace is confusing & often dishonest. Customer expectations are not being met, with sub-par quality and a lack of emotional connection, with customers often being treated as a number.
Vitra was expanding and needed to differentiate. They needed a new strategy – one that would help them stand out in a crowded marketplace. They needed a new identity, better messaging and a higher purpose. One that would connect them with their customers on an emotional level.